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The Small Print

The Small Print

General Terms and Conditions

General Conditions

• Sightseeing arrangements in the itinerary are subject to change or reverse according to time, traffic, weather conditions, etc., as determined by the local ground operator.

• Tour prices, departure dates and timings are not guaranteed. Neither SUNTRAVEL nor the carrier concerned will accept liability for flight cancellations, delays or diversions that are not within their control.

• Airport tax is subject to change without prior notice. Any increase in airport tax will be passed on to the client at cost.

• A service charge will be imposed for any amendments to the name, alterations to the routes or change of dates on the issued air tickets or for reissue of air tickets.

• Replacement of passengers is subject to airlines’ seat availability and a handling fee will be imposed for each replacement passenger.

• Flight deviations are subject to airline conditions, ticket validity and seat availability. A handling fee will be imposed, which varies according to airline.

• Cancellation fees will be imposed accordingly when tour members wish to cancel their tour. However, SUNTRAVEL reserves the right to cancel or withdraw at any time bookings made due to insufficient group size, in which case any monies paid toward booking fees shall be refunded in full.

Tour Price Includes:

• Economy airfares for domestic flights from embarkation point to tour destination, only where indicated.

• Accommodation

• Meals as indicated (B=breakfast, L=lunch, D=dinner)

• All transfers at destination (unless otherwise indicated in the tour description)

Tour Price Does Not Include

• Additional baggage charges

• Fuel surcharges

• Visa fees and service and/or courier charges

• Tipping for local guide, driver and tour leader

Conditions of Purchase

Please note that the booking/reservation and purchase of all our products and services (collectively referred to as the ” Travel Products”) are subject to the following terms and conditions AND any other terms imposed by our third party providers, fulfillment providers, airlines, other travel products and independent supplier(s) (“Supplier”) from time to time (“Supplier Terms”).

By booking a Travel Product through this website, you expressly agree to be bound by terms and conditions herein and the Supplier Terms.

1: Changes to Rates: The rates quoted in respect of the Travel Products are subject to change without notice.

2: Removal of Travel Products: Suntravel Sdn Bhd reserves the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently, the Travel Products (or any part thereof) with or without notice. You agree that Suntravel Sdn Bhd shall not be liable to you or to any third party in any way for any modification suspension or discontinuance of the Travel Products.

3: Reservations: Suntravel Sdn Bhd and their Suppliers are entitled at their discretion to refuse and/or decline to accept any booking or reservation placed through this website. You are responsible for your travel planning and any bookings or reservations made based on such planning. Suntravel Sdn Bhd will not be held liable nor entertain a refund of any nature should you book or reserve a Travel Product that is not suitable. If you have any special requests these will be passed on to the relevant Suppliers but cannot be guaranteed by Suntravel Sdn Bhd. Unless otherwise stated, all bookings or reservations are non-exchangeable and non-transferable.

4: Travel Products: Some Travel Products posted on this website are offered by Independent Suppliers and are subject to their terms and conditions as well as the availability of  the Travel Product. For such products, Suntravel Sdn Bhd merely acts as an electronic booking platform for the Suppliers and shall not be responsible nor liable for:

• overbooking, misinformation or mishandling of any booking/reservation or booking by the Suppliers;

• any other dissatisfaction or complaint relating to the quality of the Travel Products provided by the Suppliers;

• any damage or loss to your personal property or personal injury howsoever sustained or caused.

5: Transactions with third party Suppliers: Suntravel Sdn Bhd shall not be considered a party to any transaction between you and any Supplier whether or not Suntravel Sdn Bhd may have received some form of revenue or remuneration in connection with such transaction or be liable for any costs or damages arising out of, either directly or indirectly from you or any other person involved or related to the transaction.

6: Non-Availability: All Travel Products offered on this website are subject to availability and acceptance, at the discretion of the Supplier of such product or service. In the event that a Travel Product booked by you is not available, Suntravel Sdn Bhd shall use its reasonable endeavours to suggest an alternative product or service of similar pricing and quality. Where the Travel Product is either not available or our suggested alternative (where applicable) is not acceptable to you but is nevertheless fully paid, we shall make a refund in accordance with our Refund Policy. If you fail to accept our suggested alternative Travel Product by the specified deadline, we reserve our right to cancel our tentative booking of the same.

7: Changes to Itinerary: To change your itinerary, you must cancel your booking/reservation and make a new booking/reservation. You agree not to hold Suntravel Sdn Bhd liable in the event you fail to secure previously booked/reserved Travel Product whether for the same period or not, while effecting such new booking/reservation. All cancellations are subject to the current cancellation policies in force stipulated by the Suppliers and Suntravel Sdn Bhd. You are liable for any additional charges or expenses imposed by the Suppliers and Suntravel Sdn Bhd in respect of such changes or cancellation.

8: Refund Policy: In the event that you decide to cancel your booking/reservation, you may be entitled to a refund depending on the current policy in force of Suntravel Sdn Bhd and of the Supplier who agreed to supply the Travel Product to you. As the Refund Policy of different individual Suppliers may differ (the same Supplier may also stipulate different Refund Policies for different Travel Products), the Refund Policies may differ from Travel Product to Travel Product.

9: Travel Requirements: It is your responsibility to obtain a visa (where required) and other relevant travel document at your own costs. Please ensure you have a valid passport for the duration of your trip. Please note that many countries require your passport to be valid for at least six months after your proposed exit date. If you require any further information on passport or visa requirements, please contact the relevant embassies of your destination countries.

10: Validity of Credit Card: Submission of a booking/reservation or a booking/reservation request by you shall be deemed to be IRREVOCABLE AUTHORISATION by you to Suntravel Sdn Bhd and/or its assigns to check the validity of the credit card details submitted and the outstanding credit limit through whatsoever means.

11: Force Majeure: Neither Suntravel Sdn Bhd nor the Supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable or itinerary in respect of the Travel Product due to unforeseen circumstances or circumstances beyond our control.

Cancellations - When Your Plans Change

If you need to cancel or change a purchased tour package, you can find the help you need here.

Important note about penalties: Most travel agents and tour operators impose a penalty fee per traveller for changes and cancellations, plus any applicable increase in fares and hotel room rates. For some tickets, packages are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some packages do not allow changes. The figures given below are estimates, based on MATTA (Malaysian Association of Tour & Travel Agents) and Malaysian Ministry of Tourism guidelines. If you wish to know the specific cancellation policy for the Travel Product of your choice, please let us know prior to booking.

Refund Policy for Cancellation 

30 days before tour date Package cost less 35%
29 to 15 days before tour date Package cost less 55%
Below 14 days before tour date Package cost less 80%
No show on tour date No Refund

Policy for Amendments and Changes

30 days before tour date Package cost less 35%
29 to 15 days before tour date Package cost less 55%
Below 14 days before tour date Package cost less 80%
No show on tour date No Refund

• Balances from Cancellations and Changes can be used to redeem other tour packages offered.

• Refunds will only be credited to the credit card account that was used for the initial payment. No wire or telegraphic transfer will be made for payments received from credit cards.

Privacy Policy

Information Request: When you make a reservation or enquiry from this website, we request information from you. The types of personal information we request are:

• Name

• Address

• Date of birth

• Email address

• Telephone number

• Fax Number

• Country of Residence

• Credit Card Information (name of cardholder, credit card number and expiry date)

• Travel details, including proposed check-in and check-out dates, number of rooms required proposed pick-up and drop-off dates & time, flight information – flight number, arrival and departure time, number of passengers, name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers.

Use of Information: We use the information you provide for one or more of the following purposes:

• To process your request to purchase our product(s) or service(s);

• To confirm your travel arrangements;

• To enhance our service to you the next time you visit our site by providing you with the most personalized service experience possible;

• To send you newsletters and updates on our latest travel news and special offers or promotions with your permission.

• To post your messages or comments on our Travel Blog;

• To reply to you on your queries or feedback;

• For our own reference and our own marketing purposes.

We will not disclose your personal information or contact details to third parties in any manner not specified in this privacy policy. The information we provide to our service providers (for example, hotels, tour and transfer operators, airlines, cruise operators) and third party intermediaries (for example, credit card companies and banks) is essential in providing the services or products purchased by you. Without this disclosure, Suntravel Sdn Bhd would not be able to operate.

Demographic Information: Please note that we may also provide aggregate statistics about our customers to third parties, but these statistics will never ever identify any single user.

How We Protect This Information: To prevent unauthorized access, maintain data security, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use the leading encryption software, Secure Socket Layer (SSL) protocol. The information you enter is securely encrypted before being dispatched securely over the Internet.

Links to Other Sites: Please note that our site links to other websites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other websites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

Cookies: Our website does not currently set or otherwise use cookies for unregistered visitors. However, we use WordPress as our content management system, and if you become a registered user or commentator on our blog, as many of our customers and friends choose to, WordPress (not Suntravel Sdn Bhd) will place a cookie on your computer to enable you to keep track of your comments and posts. This is not a tracking cookie, and discloses no information about you to us or to any third parties. WordPress provides details of how their cookies work here. Our search box is driven by Google, which also uses cookies to enhance your search experience. Google’s cookie policy is described here.

Various third party intermediaries that you may use to contact and transact business with us, such as webmail providers like Gmail and Yahoo! Mail, and payment engines like PayPal, do use cookies, but none of the information temporarily stored in those cookies is disclosed to us.

Log Files: Our website collects the following information without your knowledge: your IP address; the browser type; the domain name(s); and access time(s). This information is used for our own research purposes, does not identify you individually, and does not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.

Changes To Privacy Policy: If we change our privacy policy, we will post our new policy on this page so that you are always informed of the way that we use information we collect. Your continued use of our website following the posting of changes to these terms will mean you accept those changes. Regardless of later updates, we will never use any personally identifiable information you submit under this current policy in a new way without first providing you with an opportunity to opt out or otherwise prevent that use.

Legal Disclaimer: We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website or we believe such disclosure is necessary to protect and defend the rights, property or safety of Suntravel Sdn Bhd, our users or others.

Contact Form & Email: We use the contact form located on our website, as well as direct e-mail, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. This information is used to respond directly to your questions and comments. We may also file your comments to improve our website, or review and discard the information. We will not share your personal information with any third parties without your express permission.

Terms of Use of This Website

Introduction & Acceptance

This User Agreement (“Agreement”) is made between Suntravel Sdn Bhd, a Malaysian Corporation (“Suntravel”) which owns and operates the internet site with the URL: (“the Website”) and you who access and/or visit or cause to access and/or visit the Website (“you/your”).

Your usage, access, visit or shopping at the Website is on express condition that you accept without variation the terms and conditions set out herein. The information contained in these web pages may be amended by us from time to time without notice to you. You need to review these web pages each time you use this Website.

Your usage, access, visit or shopping at this Website constitutes your agreement to all the terms and conditions in force for the time being as set out herein. If you do not agree to any part of the following terms or conditions, you must not use this Websites.

1. Your Obligations

You agree:

• to bear full financial responsibility for all uses of this Website by you and those using your login and credit card information, including but not limited to minors living with you, and to supervise all usage by such minors of this Website;

• to use the information available on or from this Website for non-commercial use and information purposes only. Any unauthorized commercial use of the information or services provided through this Website is expressly prohibited;

• not to use this Website in a way which interferes with its availability for other users;

• not to use the account of any other member;

• not to use this Website to make any speculative, false or fraudulent booking/reservation or any booking/reservation in anticipation of demand.

2. Representations & Warranties

You fully represent and warrant that you are of sufficient legal age to use this Website in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of these Sites; all information supplied by you in using this Website is complete, true and accurate; you shall not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

3. Software & Copyright

This Website and all content on this Website (“the Content”) is the property of Suntravel and/or its third party providers, fulfillment providers, airlines, other travel product suppliers or independent supplier(s) (“Suppliers”) or the party credited as the provider of such Content. Suntravel retains all rights (including, but not limited to trademark rights, copyright and patent rights) with respect to all software and underlying information or material available through this Website.

The Content is intended solely for your personal, non-commercial use. You may not copy, print, reproduce, reengineer, disassemble, upload, download, store, display in public, alter or modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided herein), create derivative works from, distribute, perform, display or in any way exploit, any of the Content, in whole or in part.

You are not to download or otherwise export or re-export any software or underlying information or material available through this Website, except to the extent that such downloading occurs in the course of using this Website in accordance with our written instructions or otherwise as expressly permitted in this Agreement. All rights not expressly granted herein are reserved. This clause shall survive any termination of this Agreement.

4. Disclaimer

Your use of this Website is at your sole risk. This Website (including the products and services described therein) is provided on an “as is” basis and you assume total risk and responsibility for your use of these Sites.

To the maximum extent permitted by law, Suntravel assume no responsibility whatsoever and howsoever and specifically disclaims all warranties, express or implied, in respect of this Website, including, but not limited to, merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between this Website and any software or hardware.

The information contained in this Website is subject to change without notice.

Suntravel neither warrants nor makes any representations regarding the accuracy or completeness, quality or adequacy of this Website or of any of the data or information contained in this Website or that the use of this Website will be timely, uninterrupted, secure or error free or that any information, data, content, software or other material accessible through this Website will be free of bugs, viruses, worms, trojan horses or other harmful components. Suntravel will not be responsible for any loss resulting from your reliance on any information provided on these Sites.

5. Limitation of Liability


Notwithstanding anything contained in this Agreement, the liability of Suntravel and/or its Suppliers and their officers, directors, employees and agents shall in no event exceed, in the aggregate, United States Dollars Fifty Only.

6. Acknowledgement

Your acceptance of the entire terms and conditions of Suntravel as set out in this Agreement and in particular, Clauses 4 and 5, are fundamental elements of the basis of the bargain between you and Suntravel, and you agree that Suntravel would not otherwise be able to offer the products and services on its present basis without your acceptance of such terms and conditions. This clause shall survive any termination of this Agreement.

7. Force Majeure

Suntravel will not be held liable or any damages or loss arising from any events which are beyond the reasonable control of Suntravel or any of its Suppliers. Such an event shall include Acts of God, earthquakes, typhoons, flood, natural disaster or fire, strikes, dangers incidental to sea, land and air travel, government action, compliance with any laws, regulations or orders, default of any Suppliers, civil war, industrial disputes, power failure, hardware and or system failure, malfunction or breakdown, failure of internet transmission or links, system hacking, software contamination, or corruption, howsoever caused.

8. Restriction/ Cancellation of Service

Suntravel may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to any component of this Website or refuse to give effect to any booking or booking/reservation requested by you, terminate your password, account (or any part thereof) or use of these Sites, and remove and discard any Content within this Website, without being required to give any reasons or advance notice to you.

Further, you agree that Suntravel shall not be liable to you or any third-party for any termination of your access to this Website.

9. Indemnity

You shall indemnify and keep Suntravel and/or any of its Suppliers and their officers, directors, employees and agents indemnified against all claims, demands, actions, proceedings made or brought against Suntravel arising from your use of this Website and/or any breach of any term or condition by you.

10. Links to Third Parties

This Website may contain hyperlinks to websites operated by third parties. The inclusion of hyperlinks to any such websites does not imply Suntravel’s endorsement of such websites nor any association with their operators. Suntravel is not responsible for the contents of other websites. linking to any hyperlinked websites is done at your own risk and subject to the specific terms and conditions (if any) of such hyperlinked websites.

This Website may also contain advertisements by third parties. Unless otherwise specifically stated on this Website, we do not endorse or make any representation or warranty regarding the liability or quality or accuracy of any products or services featured in, or linked to any advertisements that appears on this Website.

11. Variations

Suntravel reserves the right to change the terms, conditions, and policies under which Suntravel’s products and services are offered. You are responsible for regularly reviewing these terms and conditions including such additional, modified or varied terms posted from time to time.

Your continued use of this Website shall constitute your acceptance of the terms and conditions, as modified.

12. Severability

Any provision of this Agreement which is invalid, prohibited or unenforceable shall: be ineffective to the extent of the invalidity, prohibition or unenforceability; not invalidate the remaining provisions of this Agreement; and such provision shall nonetheless be applicable or enforceable to the fullest extent permitted by law.

13. Relationship Between The Parties

No joint venture, partnership, employment or agency relationship exists between you and Suntravel as a result of this Agreement of your use and/or access, visit or shopping at this Website.

14. Additional/Specific Terms and Conditions

Additional terms and conditions and policies posted on this Website may apply to your booking/reservations and purchase of Suntravel’s products and services and use of other components of this Website and you agree to abide by these terms, conditions and policies and other components of this Website.

15. Non-Assignment

You may not assign, convey, sub-contract, delegate or substitute howsoever your rights, duties or obligations hereunder the Agreement.

16. Modification

Suntravel may at any time modify these terms and conditions without notice to you and your usage of this Website shall be conditioned upon the terms and conditions in force at the time of your use.

17. Entire Agreement

This Agreement (including Parts 1 to 5) constitutes the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified except by us herein.

18. Governing Law

This Agreement and its performance shall be governed by and construed in accordance with the laws of the state of Sarawak, Malaysia.